Clinic Engine One
Automation & Feedback
Follow-up tied to operational events, with patient feedback.
Send updates when the work actually changes state
Notify after approval
Start with a meaningful event such as result approval, then choose the channel and template. Your team reviews the rule before activation and handles exceptions that need a person.
Illustrative report approval and notificationExamples from the specimen journey
- Specimen registration or status change → update the worklist and notify when a rule and channel are enabled
- Report approval → send a readiness notice with a secure collection link where supported
- Payment status update → follow up on balances under the enabled rule
- Confirmed delivery → invite feedback via WhatsApp once the rule and template are enabled
Collection follows the facility’s configured verification process.
Patient feedback
Build from a question bank, choose answer types and arrange questions in stages. Distribute via WhatsApp once enabled, review responses and dashboards, and export where configured and permitted.