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Clinic Engine One

CRM & Messaging

Manage conversations and booking requests through enabled channels.

From message to a tracked follow-up

Give every conversation context, an owner and a next step

After Meta App, account and channel permissions are configured, WhatsApp Business, Instagram and Messenger reach the team inbox. Staff can read the history, assign the conversation and log a request for availability review.

Illustrative inbox with fictional data
Illustrative inbox with fictional data

See an example conversation

Patient · Can I request an appointment at the main branch?

Assistant · Which service do you need? I’ll hand this over to reception to check availability.

Reception · We’ve logged your request and will confirm a time after checking availability.

What does reception see?

  1. Review conversation history and identify the service or branch
  2. Assign the conversation and log follow-up or a request
  3. Confirm the appointment after checking availability

The assistant uses approved information about branches, services and bookings. Staff can take over.

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